Well, I was in the mood for some pizza. Being the tech guy that I am, I ordered thru LiveOnTheGo.com – a great resource for ordering food for pickup or for delivery. Tonight’s order…well…disappeared.

I placed my order for a large New York Thin Crust Pizza with Pepperoni, Sausage and Salami at 6:45pm. I got my confirmation email and a delivery time of 7:31pm.

Tick, tock, tick, tock. 7:31 comes and goes. I wait until 8:00pm. Still no order. I looked up the email just to make sure I had everything right. Yep, 7:31 delivery time. It is now 8:22, nearly 1 hour past the promised delivery time. I called the store and asked for the manager. I explained to him that I placed my order, got my receipt and promised delivery time of 7:31. I expected to be told that it was on its way, but instead I find out they never got the order. The person on the phone was so insistent to blame LiveOnTheGo, that he never even offered to place the missing order. I figured if you’re going to blame your online ordering company, at least offer to make it right with the customer that is live on the phone with you. I was so upset I hung up. I chilled out for 2 minutes and called back. I asked for the manager and he re-iterated that he never got the order and that I should take it up with LiveOnTheGo. I was so upset that I hung up again.

I go back to my online receipt to find no customer service number. I then notice that the order receipt came from snapfinger.com. SnapFinger.com is the parent company to LiveOnTheGo so I didn’t think any different for it. I tried to call customer service with LiveOnTheGo, but no answer. I called SnapFinger and got the answering service that told me they would refer the call to customer service. A look thru SnapFinger’s site revealed no customer service number.

So I guess I’m held hostage by SnapFinger.com. Can’t do anything until the morning I guess. Yes I had misplaced anger towards the pizza place, but if they are going to use online ordering companies to manage their orders, they should at least offer to fix the problem locally. I want a refund SnapFinger. A little investigating finds that LiveOnTheGo was purchased by SnapFinger late last year. How’s that working out?

So no pizza tonight…no return phone calls, no customer service and my credit card was charged.